Frequently Asked Questions

Explore our FAQs to ensure you're well-prepared to create a memorable event with us.

  • All our items are hired out for 6 hours of celebration time. This excludes the set-up and pack-down time, unless otherwise agreed. Depending on availability we may be able to extend the hire time (at an additional cost), please email us at [email protected] to discuss your options.

    Bonus: 50% off your 2nd day hire if you book for 2 or more consecutive days.

  • Yes, our bouncy castles can be set up indoors. You will need to ensure there is sufficient space. Failing to do so may result in cancellation with no refund or incur a fee. Depending on the size of the castle booked, it will require an additional 2 metres of space on each side of the castle and at least 1 metre clear space above the castle. This is to ensure no damage to the castle, property, as well as access to set up, pack down and for the air blower to effectively inflate the bouncy castle.

    Note: Bouncy Castle’s outdoors can only be set up on a flat DRY grass area. Make sure you check the weather forecast before booking.

  • Our ideal set up is indoors at a hall, community centre, stadium, or large home. The benefit of this is - rain or shine - your event can go ahead. As we've reserved our equipment for your exclusive use on this date, we don't offer refunds if it rains or is too windy on the day. We highly recommend a wet weather back up venue.

    We can set up outdoors, only on dry ground and in fine weather, under suitable cover. We will not set up on wet, muddy, or uneven surfaces.

    • Debit and Credit Card (note: card payments are processed via Stripe and are subject to Stripes acceptance criteria).
    • Afterpay (note: we are unable to accept bond payments via these methods).
    • Internet banking payments

  • Our standard operating days are Saturday and Sunday. If you are planning a midweek party, email us at [email protected] to discuss the possibilities before booking.

    Discounts are available for Kohanga Reo and Early Learning Centres.

  • There is no delivery charge for events hosted (based on postcode) within a 25km radius of our storage currently based at Kumeu, postcode 0892. Postcodes within our 25km radius for free delivery can be found on our website under, ‘Delivery Policy’.

    Events outside the 25km radius are subject to availability, time, and distance. To complete a booking, at checkout the Customer must select the delivery charge that applies to their event location unless otherwise agreed in writing by THE CELEBRATION STATION LTD and the Customer.

  • Yes, you can still hire from us! Email us at [email protected] to discuss the possibilities before booking.

  • Our standard booking hours are from 10:00 am to 12:00 pm. After hour bookings are possible upon request and is subject to the Terms and Conditions and the availability of our Team. Contact us at [email protected] to discuss further.

  • The Refundable Security Deposit is a minimum of 25% of the total hire order and is to be paid in full 7 days prior to the event date – payable by debit or credit card.

  • By hiring our equipment, you agree to return it to us in the same condition you received it in and comply with our Terms and Conditions. If all checks out, we will refund your bond to the same debit or credit card that it was paid from or to a nominated bank account. Allow 5 – 7 working days following the event to show in your account.

    Tip: Delegate an adult to supervise the play area for safety reasons, but also helps to prevent rough play that may damage the equipment.

  • We require a non-refundable 50% Down-Payment to secure all requested items for your exclusive use on your requested date. Due to demand, we will not hold your booking – it’s strictly first in first serve basis. The outstanding balance and the bond are due in full 14 days prior to your event date. See our full terms and conditions for cancellation or date changes.