Frequently Asked Questions (FAQs)

• 50% down payment at booking
• Balance + security deposit due 14 days before your event

Bookings within 7 days must be paid in full.

The deposit is 25% of your booking total.

It is refunded after your event if equipment is returned clean and undamaged.

Your deposit will be refunded within 5–7 working days after inspection, to your original payment method or nominated bank account.

Delivery is charged at $2.50 per kilometre, with a minimum fee of $55.

Additional charges may apply for locations outside our standard service area.

We mainly operate on weekends.

Weekday bookings may be available on request—please contact us before booking.

You will need:

• a flat dry area
• extra space around the castle (at least 2 metres each side)
• clear height space (minimum 1 metre above the castle)

For safety, you must:

• supervise all users at all times
• remove shoes before use
• keep food, drinks, and sharp objects off the equipment
• no of use water on or near the equipment
• no face paint, silly string, streamers, glitter, or colour markers or pens of any kind on equipment
• Do not use in rain or strong wind (over 28 km/h).

Failure to follow safety rules may result in loss of bond or liability for damage.

No. Equipment must not be moved once installed.

Only our team can reposition or remove it.

No. Do not attach or modify equipment without our written approval.

Unauthorised changes may result in loss of bond.

Yes. You are responsible for obtaining any required council or land-use permissions.

This may be allowed, but only with our prior approval.

If there is an issue (e.g. blower malfunction), stop use immediately and contact us.
In an emergency, call 111.