Terms & Conditions of Hire

Any person or company hiring equipment from THE CELEBRATION STATION LIMITED will be referred to as ‘the Customer’ and must be over the age of 18 years. Throughout the document, the terms “we”, “us” and “our” refer to THE CELEBRATION STATION LTD. ‘Equipment’ refers to all items hired for an event. ‘Booking date’ refers to the event date of which our services have been hired.

We reserve the right to amend our terms and conditions of hire as required. Advertised prices are subject to change without prior notice. Any changes published will be effective immediately, unless the specific change states otherwise. The Customer is responsible for ensuring they are aware of the latest terms and conditions published on our website.

The Customer agrees to the following terms and conditions unless otherwise agreed in writing by THE CELEBRATION STATION LTD and the Customer.

Contents:

1. Down Payment, Balance, & Payment Options

2. Booking Date, Changes and Cancellations

3. Security Deposit and Customer’s Liability

4. Delivery Service and Other Potential Costs

5. Safety Guidelines and Disputes

6. Professional Obligations

1. Down Payment, Balance, & Payment Options

1.1 A 50% Down Payment of the total booking amount is due at time of booking. The payment will secure all requested items for the Customer’s exclusive use on their selected date once confirmed. The 50% booking Down Payment is non-refundable under any circumstance other than reasons stipulated in clause 6.5. If payment has been made unwillingly or by accident, we must be notified in writing within 24 hours of the date of payment and a full refund will be processed.

1.2 Full payment of the balance is due no later than 14 days before the booking date. If bookings are made within 7 days of an event, full payment including the Security Deposit is due at checkout. Payment options for bookings include internet banking transfer, Afterpay, credit card or debit card payment. THE CELEBRATION STATION LTD reserves the right to cancel bookings if the Customer fails to pay the balance in full including any penalties by 5 pm, 7 days prior to the event.

2. Booking Date, Changes and Cancellations

2.1 Once the Down Payment is made the equipment will be reserved for the Customer’s exclusive use, making it unavailable for any other potential bookings. The Customer will be contacted by a team member of THE CELEBRATION STATION LTD to confirm their booking and time of delivery.

2.2 Booking changes, such as equipment choice, are not permitted with less than 14 days’ notice. The only exception to this would be if the Customer wished to add to the booking, subject to availability and time.

2.3 If the Customer changes the booking date once confirmed, there is no guarantee the original equipment booked will be available for the new date, we will do our very best to offer an alternative as close to the original choice as possible. New booking dates must be within 12 months from the original booking date. Change of booking date with less than 14 days’ notice will be incur a fee of 25% of the total booking order to be paid in full by the new due date.

2.4 Booking cancellation, for any reason, with more than 14 days’ notice will be refunded any payments made excluding the 50% Down Payment (refer to clause 1.1 for further information). Booking cancellations, for any reason, with less than 14 days’ notice will not be refunded unless there are extenuating circumstances. In this instance we may offer a full credit to use within 12 months from the cancellation date (case-by-case basis) at our discretion.

2.5 Cancellation due to bad or unsafe weather conditions, the Customer will be offered a full credit to use within 12 months from the cancellation date excluding all soft play equipment set up outside (see clause 3.5 for further information). THE CELEBRATION STATION LTD considers bad or unsafe weather conditions to be heavy or consistent downpours of rain, or winds exceeding 28km/hr or 15 knots. At 28km/hr, wind raises dust and loose paper; small branches move in the wind.

3. Delivery Service and Other Potential Costs

3.1 THE CELEBRATION STATION LTD accepts no liability for failed or cancelled deliveries where payment has not been received in full prior to the event (see clause 1.2 for further information).

3.2 The reserved space for setting up the equipment must already be clear prior to delivery. We will arrange to arrive 1 – 2 hours prior to the booked time of the event to set up depending on equipment booked. If no one is at the address of the event at the agreed time or we are unable to get in contact with the Customer, THE CELEBRATION STATION LTD reserves the right to cancel the entire booking, at the Customer’s cost.

3.3 When booking for longer than 1 day, all equipment (soft play, castles, backdrops and/or electrical equipment) must be stored securely indoors and will be collected by 4pm the following day.

3.4 Booking on a NZ public holiday will incur a 15% surcharge.

3.5 It must be fine weather for our soft play equipment to be set up outdoors on flat dry ground, under a suitable covered area, e.g., marquee or awning protecting it from the weather such as but not limited to rain, strong winds, sun fade, etc.

3.6 Bouncy Castles can only be set up outside in fine weather, and on dry grass for safety reasons. THE CELEBRATION STATION LTD considers fine weather conditions to be sunny or overcast, or mild winds not exceeding 28km/hr or 15 knots.

3.7 It is the Customer’s responsibility to have a wet weather back up venue as no refund will be offered unless cancelled due to bad or unsafe weather conditions (see clause 2.5 for further information). The Customer may be required to pay redelivery charges.

3.8 The Customer agrees to notify THE CELEBRATION STATION LTD at least 24 hours prior to the agreed start time of event of any changes to the venue address or cancellation unless there are extenuating circumstances. In this instance it will be case-by-case basis at our discretion. The Customer may be required to pay redelivery charges.

3.9 There is no delivery charge (based on postcode) for events hosted within a 25km radius of our storage currently based at Kumeu, postcode 0892. Postcodes within our 25km radius for free delivery can be found on our website. Events outside the 25km radius are subject to availability, time, and distance. To complete a booking, at checkout the Customer must select the delivery charge that applies to their event location unless otherwise agreed in writing by THE CELEBRATION STATION LTD and the Customer.

3.10 There is a minimum booking value of $250 to use our service. This does not include delivery charges, if applicable.

4. Security Deposit and the Customer’s Liability

4.1 A 25% Security Deposit of total booking order is required to cover but is not limited to damage, lost or stolen equipment. This is due no later than 7 days before the booking date and is refundable upon meeting the Terms and Conditions of this agreement. A full or partial refund of the Security Deposit will be refunded within one week after the booking date either directly back to the credit or debit card used to pay or to a nominated bank account subject to eligibility.

4.2 It is the responsibility of the Customer to check size suitability of the equipment for the event space, including ceiling heights, door, and stair access. A lot of our equipment is large, heavy, and awkward to manoeuvre, often requiring the use of a trolley. If the Customer fails to check size suitability and upon delivery the equipment does not fit, we have the right to refuse delivery with no refund offered or may incur an additional fee if more staff and or extra time required. Bouncy castles require an extra 2 metres of space on each side of castle and at least 1 metre clear space above the castle to ensure no damage to properties, access to set-up and pack-down, and for the air blower to effectively inflate the bouncy castle. For our Soft Play, we recommend a minimum of 25m2 - 48m2 of space depending on equipment selected. Soft play sets that include a bouncy castle require an additional space as stated.

4.3 Unless on-site parking is arranged by the Customer all parking charges will be invoiced to the Customer after the event. THE CELEBRATION STATION LTD shall accept no responsibility for delayed start whilst trying to find suitable parking. If we are unable to park safely and legally for the duration of the set-up, we may not be able to offer our services and have the right to refuse delivery with no refund offered.

4.4 Without prior written consent from THE CELEBRATION STATION LTD, the Customer is not permitted to attach or make alterations to any hired equipment (example: balloons, fishing wire, vinyl stickers). Custom decoration or attachment requests can be emailed to [email protected]. Evidence of alterations to any hired equipment may result in the Security Deposit being forfeited.

4.5 Following the completion of set-up, through to pack-down for collection, the Customer is responsible for protecting all equipment from harmful weather that may harm the integrity of the equipment, vandalism, theft, damage such as but not limited to, face paint, glitter, food, marks or indents to foam safety mats from shoes and sharp heels, pens, candle wax, drink spills or stains, mud or dirt, animal hair or scratches, or other similar risks as well as the safe and respectful use of the equipment. Failure to do so the Customer will be held liable for all lost or damage to equipment. The Security Deposit can be used to off-set any cost and the Customer will be liable for the balance.

4.6 Once a bouncy castle is set up, it must NOT be moved unless it is by a staff member of THE CELEBRATION STATION LTD. This is for safety reasons and protection from damage to the equipment. Evidence of equipment being moved may result in the Security Deposit being forfeited.

4.7 Upon collection, a representative of THE CELEBRATION STATION LTD will inspect all equipment. Any damage to or loss will be noted, and photographs will be taken as evidence of damage prior to removal. The Customer will be notified on the same day or the next day, either in person, text message, phone call, or email of any concerns. Equipment will be examined further and any replacement/repair costs exceeding the Security Deposit, the Customer will be liable for the balance owed and invoiced. If any equipment is stolen, the Customer must provide a police report. We will provide copies of quotes and/or invoices obtained by suppliers and manufacturers to have the equipment repaired or replaced. In the event where the Customer fails to pay the cost to repair or replace the equipment to THE CELEBRATION STATION LTD within 21 days of the invoice date, the matter may be referred to a collection agency and/or law firm to recover costs. The Customer will be liable for all costs incurred to recover the debt, including legal costs.

4.8 Should any equipment get wet or soiled, the Customer agrees to only use a soft cloth and water to dry or clean prior to collection. Equipment heavily wet or soiled needing an extra clean are subject to a $200 cleaning fee.

4.9 Our electric air blowers require its own power supply within 30 metres. We supply extension leads and RCD connections included in the hire cost. The air blowers can be run by a generator that can power a minimum of 2000 watts. We do not currently own a generator to supply for hire use and do not allow the use of personal electrical equipment (other than power supply point). At no stage are children or adults allowed to tamper with any electrical equipment supplied.

4.10 It is the responsibility of the Customer to contact council, or the authorities needed to gain consent for the use of THE CELEBRATION STATION LTD equipment on public or private land. THE CELEBRATION STATION LTD will not be held accountable or liable for any costs/penalties incurred due to equipment causing obstruction. This includes local authority fines, towage fees, seizure, or impoundment costs whilst in the care/use of the Customer.

4.11 It is the Customers responsibility to have read and ensure all patrons using the equipment comply with the Safety Guidelines (refer to clause 5.1 for further information) of hiring our equipment.

5. Safety Guidelines and Disputes

5.1 The Customer assumes full responsibility for any risk of bodily injury, death or property damage arising out of or related to the hire of equipment from THE CELEBRATION STATION LTD caused by the negligence and/or misuse by failing to comply with the following Safety Guidelines to ensure the safety of the others and our equipment:

Safety Guidelines: We want you and your guests to have the ultimate party experience!

Soft Play & Bouncy Castles

  • At all times children must always be supervised by an adult.
  • Shoes must be removed before use. For hygiene purposes we encourage the use of socks.
  • No pushing, shoving or rough play on the equipment that could result in injury.
  • No food or drink allowed on equipment.
  • No sharp objects are to be taken onto any equipment including high heels.
  • No face paint, silly string, streamers, glitter, or colour markers or pens of any kind on equipment.
  • No water pistols, water balloons or any other kind of water source including a hose allowed on or near equipment.

Soft Play

  • Under 8 years of age only on all soft play equipment
  • No climbing on or over fencing

Bouncy Castles

  • No climbing on or over walls inside and outside of the bouncy castles.
  • Consider separating groups of patrons who are larger or more boisterous from other vulnerable patrons.
  • The wearing of eyewear is not recommended.
  • If it rains continuously or becomes windy exceeding 28 km/hr or 15 knots. At 28km/hr, wind raises dust and loose paper; small branches move in the wind. Then remove all patrons from the Bouncy Castle before turning off the blower to prevent unauthorised use, until such time as the wind speed declines.
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5.2 Any dispute, controversy, or claim arising out of or relating to this Agreement, or its breach, termination, or validity will be heard in Auckland and shall be resolved as follows:

  1. Negotiation: The Parties shall first attempt to resolve the dispute amicably through good-faith negotiations. Either Party may initiate negotiations by providing written notice to the other Party, specifying the nature of the dispute. The Parties shall meet within 7 days of receiving such notice to discuss and attempt to reach a mutually acceptable resolution.
  2. Mediation: If the Parties are unable to resolve the dispute through negotiation within 14 days of the initial notice, they agree to submit the dispute to mediation. The mediation shall be conducted in accordance with the rules of a mutually agreed-upon mediation service or mediator. The Parties shall equally share the costs of the mediation.
  3. Arbitration: If mediation does not lead to a resolution within 28 days, or if either Party refuses to participate in mediation, the dispute shall be referred to arbitration. The arbitration shall be conducted in accordance with the rules of a recognized arbitration service or by an arbitrator mutually agreed upon by the Parties. The decision of the arbitrator(s) shall be final and binding upon both Parties. The costs of arbitration shall be borne by the Party against whom the arbitrator(s) rule, or as otherwise determined by the arbitrator(s).
  4. Litigation: If arbitration is unsuccessful or not applicable for any reason, either Party may initiate litigation in a court of competent jurisdiction.

5.3 If the air blower supplied malfunctions, immediately remove all users from the bouncy castle. First check that the RCD device has not tripped (press reset). If not, then turn the power off at the main source and unplug before checking both the electrical lead connections and the air blower. If there are no obvious signs of malfunction that can be restored, call THE CELEBRATION STATION LTD on 027 836 2501 immediately or in the event of emergency call 111.

6. Professional Obligations

6.1 THE CELEBRATION STATION LTD has sole ownership of all advertised hire equipment on their website and social media platforms. The Customer is in no way permitted to sublet, lend, or sell our equipment. We agree to the use of our equipment being used for fund raising purposes, e.g., school galas and community events charging for use.

6.2 THE CELEBRATION STATION LTD. will clearly state age suitability on the website based on manufacturer specifications for all hire equipment if available. It is the Customer’s responsibility to ensure that items hired are suitable for the age and skill level of the users.

6.3 THE CELEBRATION STATION LTD owns current Liability Insurance policies; details are available upon request.

6.4 We uphold high standards of hygiene by routinely cleaning equipment using eco-friendly deep cleaning systems. Soft play, toys, and games are cleaned with a soft detergent solution and water, dried, and then sprayed with a non-toxic antibacterial and antiviral solution (proven to be 99.9% effective against Covid-19), this solution is left for a minimum of 2 minutes and then dried off before storing in our clean, dry, warehouse facility. Ball Pit Balls are run through a cycle in a washing machine specifically purchased for the sole purpose of cleaning ball pit balls. A Dettol sanitizing solution is added to the cycle, we find this to be the most effective way to clean and sanitize the balls as they are both agitated and then thoroughly rinsed using this method. If time allows, bouncy castles will be vacuumed and wiped down upon collection. If badly soiled, the bouncy castle will be inflated again after use for deep cleaning. At every booking, equipment will be wiped down after the completion of hire.

6.5 If, due to illness, accident, unforeseen circumstances or Acts of Mother Nature and THE CELEBRATION STATION LTD is unable to fulfil the service booked, every effort will be made to provide an alternative solution. If this cannot be done, THE CELEBRATION STATION LTD agrees to refund the full amount paid by the Customer. Upon such refund, this agreement shall become null and void, and the Customer shall have no further legal recourse against THE CELEBRATION STATION LTD.

6.6 We reserve the right to refuse any order placed with us. If we make a change to or cancel an order, we will attempt to notify the Customer by contacting the e-mail and/or billing address/phone number provided at the time the order was made. A refund will be provided for the full amount paid by the Customer. Upon such refund, this agreement shall become null and void, and the Customer shall have no further legal recourse against THE CELEBRATION STATION LTD.